If you have any issues with your order, please contact our Customer Support team at support@gritfell.com to start a request. For additional information regarding returns, exchanges, and refunds, please review the policy below.

1. Return

We accept returns for both defective and non-defective products. You may request a return or refund within 60 days of delivery.

Returned items must be unused, unwashed, and in their original condition, including the original packaging if applicable. Items that are washed, worn, damaged, or missing original packaging will not be eligible for a refund or replacement and may be forfeited.

For requests involving refunds, returns, or reshipments, we reserve the right to approve or reject requests if they are determined to be unjustified. Please note that refunds or replacements will not be issued for issues that are not caused by our error. This includes items that are damaged due to misuse, improper handling, or missing parts for reasons not related to our responsibility.

Please do not send your purchase back to the manufacturer.

2. Items returned to sender

Packages with incorrect or incomplete shipping addresses may not be delivered and can be returned to our warehouse. We strongly encourage customers to carefully verify all shipping information before placing an order.

If a package cannot be delivered because of an incorrect address, it may be held temporarily by the local carrier or returned to us after reaching the destination country’s post office. In some cases, local carriers may hold the package for up to 30 days before returning it.

If you notice an address mistake that may affect delivery, please contact us immediately at support@gritfell.com and provide the correct shipping information. We will coordinate with the shipping carrier and do our best to assist you.

Please Note:

We are not responsible in the following situations:

• Orders delayed due to circumstances within the customer’s control, including:
• Providing an incorrect shipping address
• Not being available to receive the package
• Failure to collect the package when requested by the carrier

Orders affected by circumstances outside our control, including:

• Customs clearance delays
• Natural disasters or severe weather
• Packages marked as “Delivered” by the carrier but lost afterward
  
• Theft or loss after delivery to a mailbox or delivery location

3. Exchanges (if applicable)

Items are only eligible for exchange if they are defective, damaged, or incorrect due to our error.

If you need an exchange for the same item, please contact us at support@gritfell.com and include:

• Clear photos of the item received
  
• Photos showing the issue or defect
  
• The shipping label
  
• The QR code if available

We do not offer exchanges or returns for incorrect size selection made by the customer. However, if the wrong size was sent due to our mistake, we will gladly resolve the issue.

If there are sewing defects, printing issues, or manufacturing problems, we will work with you to provide a suitable solution. Please contact us before returning any item. Do not send products back unless authorized by our support team.

Depending on your location, the delivery time for exchanged items may vary.

Eligible Exchange or Return Cases

Your item may qualify for a return or exchange if one or more of the following applies:

• The printed image is blurry or unclear
  
• The print placement is incorrect
  
• The wrong item was shipped
  
• The item was damaged during delivery
  
• The size, color, or style does not match the order
  
• The product contains manufacturing defects
  
• Other mistakes caused by us

If the item is confirmed to be defective or incorrect, we will arrange a replacement or refund as soon as possible.

Important Note:

Returns are accepted only for unused and unwashed items in the same condition as originally received.

4. Refund (if applicable)

Proof of Purchase

A valid receipt or proof of purchase is required to process any refund request.

Inspection and Approval

Once we receive and review your refund request, we will notify you via email regarding the approval or rejection of your request.

Refund Processing

If the request is approved, your refund will be processed and automatically applied to your credit card or original payment method within 14 days.

Refund Amount

Approved refunds will cover 100% of the total order amount.

Checking Your Refund Status

If you have not yet received your refund:

• First, check your bank account again
  
• Then contact your credit card provider, as refunds may take time to appear officially
  
• Next, contact your bank because additional processing time may apply

If you have completed all of these steps and still have not received your refund, please contact us at support@gritfell.com.