At GritFell, we want you to be satisfied with your order. If there is an issue with the product you received, please contact our Customer Support team at support@gritfell.com before returning any item.

1. 60-Day Return Policy

Eligible products may be returned within 60 days from the date of delivery.

To qualify for a return, the item must:

• Be unused and unworn
• Be unwashed
• Be in new and original condition
• Include the original packaging, tags, and accessories, if applicable
• Have no damage, stains, odors, alterations, or signs of use

Products that do not meet these conditions may not be eligible for a return, refund, or replacement.

2. Eligible Returns & Exchanges

We accept return, replacement, or exchange requests when the issue is caused by an error on our part, including:

• You received a defective or damaged product
• You received the wrong product
• You received the wrong size compared with the size stated on your order
• You received the wrong design, color,
• The product was damaged during delivery

Please contact us within the 60-day return period and provide your order number, a description of the issue, and clear photos of the product so our team can review your request.

3. Free Returns for Eligible Orders

If your return is approved because the product is defective, damaged, incorrect, or the issue was caused by GritFell, there will be no return shipping cost to you.

Our Customer Support team will provide the appropriate return instructions after reviewing and approving your request.

4. Returns We Do Not Accept

We do not accept returns or exchanges for change-of-mind reasons, including situations where:

• You simply change your mind after receiving the product
• You no longer like or want the product
• You decide that you prefer another design, color, or style
• You ordered the wrong size and the item received matches the size selected on your original order

We also cannot accept items that have been worn, washed, used, altered, damaged after delivery, or returned without the required original condition and packaging.

5. How to Start a Return

Do not automatically send your order back to the original shipping address, warehouse address, manufacturer, or the address shown on your package.

To start a return, contact us first at:

Email: support@gritfell.com

Please include:

• Your order number
• Your full name
• The reason for your return request
• Clear photos showing the product and the issue
• A photo of the shipping label, if applicable

Our Customer Support team will review your request and send you the correct return instructions if your request is approved.

Returns sent without prior authorization or sent to an incorrect or unauthorized address are not our responsibility. GritFell is not responsible for products that are lost, delayed, or undeliverable because they were returned without following our return instructions.

6. Refunds

Once your refund request has been reviewed and approved, we will send you a confirmation email.

Approved refunds will be issued to the original payment method used to place the order.

Please allow up to 14 days from the date of our refund approval confirmation email for the refund to be processed back to your original payment method.

Depending on your bank, credit card company, or payment provider, additional processing time may be required before the refund appears on your account.

7. Contact Us

If you have any questions about returns, exchanges, damaged products, or refunds, please contact our Customer Support team:

Email: support@gritfell.com

We recommend contacting us before returning any product so we can provide the correct instructions and help resolve your request as quickly as possible.