Last updated: October 23, 2026

Payment methods we accept

• Credit and debit cards: Visa, Mastercard, American Express, Discover, Diners Club, JCB, Maestro, UnionPay and Cartes Bancaires.
• PayPal.
• Additional payment methods: other options shown at checkout under "Additional payment methods". The options offered depend on your country and device.

Express buttons such as Apple Pay or Google Pay appear at checkout only on devices and browsers that support them.

Currency and fees

All prices and charges are in US dollars (USD). The total shown at checkout, including shipping, is the amount you pay. We do not add any payment fee. Your card issuer may add a foreign transaction fee if it treats the payment as international; please check with your bank.

When you are charged

Your payment is taken when you place your order. If we cancel an order or you cancel within 24 hours, we refund the full amount to the original payment method.

Security

Every page of gritfell.com, including checkout, uses HTTPS (SSL/TLS encryption). Card payments are processed by our payment providers on the secure checkout. We never see or store your full card number.

Contact

Email: support@gritfell.com
Phone: +84 934 795 488
Support hours: Monday to Friday, 7:00 AM to 9:00 PM Vietnam time (GMT+7)
Response time: within 24-48 hours on business days
Company: FoxEra Company Limited, a company registered in Vietnam
Office & design studio: 4th Floor, 53-55 Hoang Van Thu, Hai Chau District, Da Nang 550000, Vietnam
Business address (international): 94-96 How Ming Street, Kwun Tong, Kowloon, Hong Kong (no products are made or shipped from Hong Kong)

GritFell is a brand of FoxEra Company Limited, a company registered in Vietnam. Office: 4th Floor, 53-55 Hoang Van Thu, Hai Chau District, Da Nang 550000, Vietnam.