How long does delivery take?

Each item is made to order. Embroidered items (hats, sweatshirts, quarter-zips): about 4-7 business days in total with Standard (1-2 days production + 3-5 days delivery), 3-5 with Express. Printed items: about 9-17 business days with Standard (1-3 days production + 8-14 days shipping), 7-11 with Fast; 30-60 business days to Alaska, Hawaii and Puerto Rico. See Shipping & Delivery.

Where do you ship?

Embroidered items ship to every U.S. address: all 50 states, Washington D.C., Puerto Rico and other U.S. territories, and APO/FPO/DPO. Printed items ship to the 48 contiguous states, Washington D.C., Alaska, Hawaii and Puerto Rico. We do not ship outside the United States.

Where do orders ship from?

Embroidered hats are made and shipped from Vietnam. Clothing is made to order by our production partners in Vietnam or China, depending on the item; your tracking email shows the origin. We do not have a U.S. warehouse.

How much is shipping?

Both lines: Standard $4.95 under $75, free on $75 or more (counted for each line on its own). Embroidered Express $14.95; printed Fast $14.95 (48 states and D.C.). The exact cost is shown at checkout before you pay.

Can I cancel or change my order?

Yes, within 24 hours of placing it. Email us with your order number. After 24 hours the order is in production. See Cancellation & Exchange.

Can I change the shipping address?

Yes. Embroidered items: within 24 hours of ordering. Printed items: within 48 hours of ordering.

What if my item is damaged, defective or wrong?

Email us within 30 days of delivery with your order number and photos. Embroidered items: we remake or refund. Printed items: we reship at no cost, or refund in part or in full if a reshipment is not a suitable fix.

Can I return or exchange an item if it does not fit or I changed my mind?

Embroidered items without personalization: yes, within 30 days of delivery, unworn, unwashed and in original condition. Contact us first; you pay the return postage and we pay postage on a replacement. Printed items and personalized items: no, they are exchanged or refunded only when they are defective, damaged or different from your order. Please check the Size Chart before you order.

Can I add a name or a year?

Yes, on embroidered items that show a Custom button. Each filled box adds $3.95 and appears as its own line in your cart; empty boxes cost nothing. We stitch exactly what you type, so please check the spelling. Personalized items can be changed or cancelled within 24 hours of your order. They cannot be returned for a change of mind or size, but if one arrives defective or with text different from your order, we replace or refund it.

Are the hats printed?

No. Our hats are embroidered by machine. Our T-shirts are DTF printed, and our sun hoodies, polos, button-down shirts and swim trunks use all-over print fabric.

Do I pay import duties or sales tax?

No. Prices include U.S. import duties, we do not collect sales tax, and you will not be asked to pay anything on delivery.

Which payment methods do you accept?

Major credit and debit cards and PayPal. See Payment Methods.

My package has not arrived. What should I do?

First check with your local post office. Embroidered items: if it is well past the estimate and tracking has stopped, contact us; if the carrier confirms the parcel is lost, we reship or refund. Printed items: if it is delayed beyond the stated time, contact us and choose a reshipment or a refund.

My tracking does not update.

The first carrier scan can take 2-5 business days. If it still does not update, contact us.

Current offers and their terms

Buy 2, Get 1 Free

Add 3 eligible items to your cart: polos, button-down shirts, swim trunks or sun hoodies, in any mix. The lowest-priced of the three is free, applied automatically in the cart. No code is needed. The offer runs from June 30, 2026 to December 31, 2026, 11:59 PM Pacific Time. Hats and graphic T-shirts are not included. It cannot be combined with other discounts.

20% off 2 or more items from Complete Your Outfit

Buy 2 or more items from the Complete Your Outfit collection and get 20% off those items, applied automatically in the cart. The offer runs from September 15, 2026 to December 31, 2026, 11:59 PM Pacific Time. It cannot be combined with other discounts.

What if more than one offer fits my cart?

The offers do not stack. The cart applies one offer, the one that gives the larger discount, and shows it before you pay.

What happens when an offer ends?

After the end date the offer is removed from the site and from the cart. The prices on our product pages are our regular prices. We do not show crossed-out "compare at" prices.

Contact

Email: support@gritfell.com
Phone: +84 934 795 488
Support hours: Monday to Friday, 7:00 AM to 9:00 PM Vietnam time (GMT+7)
Response time: within 24-48 hours on business days
Company: FoxEra Company Limited, a company registered in Vietnam
Office & design studio: 4th Floor, 53-55 Hoang Van Thu, Hai Chau District, Da Nang 550000, Vietnam
Business address (international): 94-96 How Ming Street, Kwun Tong, Kowloon, Hong Kong (no products are made or shipped from Hong Kong)