MODIFY ORDER

Q1: How can I change the shipping address?

The shipping address can only be changed within 48 hours after placing your order. In this case, you can contact us via support@gritfell.com for immediate assistance. After this period, we recommend contacting the shipping carrier directly for further support.

Q2: How can I change my billing address?

Unfortunately, the billing address cannot be edited once the order has been placed. However, as long as your shipping address is correct, your order should still arrive successfully.

Q3: How can I cancel my order?

We can only support order cancellations within 24 hours of placing the order. Please contact us via support@gritfell.com for immediate assistance.

SHIPPING & DELIVERY

Q1: How much does shipping cost?

Shipping costs depend on the destination country or region (US, CA, EU, etc.). The shipping fee is automatically calculated during checkout, and you can review it before completing your purchase.

Q2: When will my order be processed and shipped?

All items in our store are made-to-order, meaning each product is created specifically for you. Because of this, production and packaging require additional processing time.

For estimated delivery timelines, please review our Shipping Policy.

Once your order has shipped, you will receive a shipping confirmation email along with a tracking link to monitor your package status.

Q3: My tracking number doesn't work. What should I do?

Tracking numbers usually become active once the package has been scanned by the shipping carrier. Please allow 3–4 business days for tracking updates to appear.

If your tracking information still does not update after this period, please contact us at support@gritfell.com for further assistance.

Q4: My tracking information shows issues such as “Return to Sender,” “Failed Delivery,” or no updates for a long time.

If you experience any of the issues above, please contact us via support@gritfell.com. Our support team will review your case and respond within 24 hours.

Q5: My tracking says “Delivered,” but I haven’t received my package.

We’re sorry to hear that your package hasn’t arrived yet. In some cases, carriers may place packages in a secure location for safety purposes. Please check:

• Mailbox
• Porch
• Garage
• Around entry doors
• Areas protected from weather conditions
• Security camera footage if available

Sometimes packages marked as “Delivered” may arrive within an additional 24 hours.

If you still haven’t received your package after 2–3 business days, please contact us at support@gritfell.com and provide your exact shipping address so we can investigate further.

Q6: I ordered multiple items but only received one package.

Because our products are printed and fulfilled on demand, orders containing multiple items may be shipped separately depending on product type and warehouse availability.

It’s normal for packages to arrive at different times, so there’s no need to worry if part of your order arrives first.

RETURNS & REFUNDS

Q: I received the wrong, damaged, or missing item. What should I do?

Customer satisfaction is our highest priority, and we want you to feel completely confident shopping with Gritfell.

Welcome to Gritfell Customer Support

We are committed to providing the best possible customer experience and ensuring the quality of both our products and services.

100% Refund or Reship Guarantee

We offer a full refund or free replacement if:

• You received the wrong item
• The product arrives damaged or defective
• The item size does not match the size selected in your order

In most cases, you do not need to return the item. We understand that returns can be inconvenient and costly.

Simply contact us at support@gritfell.com and our support team will do our best to resolve the issue quickly.

PAYMENT

Q1: Additional Fees

Some banks may charge additional fees for international transactions. Since we serve customers worldwide, payments may be processed through international payment providers such as PayPal or Payoneer.

If you notice unexpected fees or payment holds, we recommend contacting your bank directly for clarification.

For further assistance, please contact support@gritfell.com. Our customer support team typically responds within 24 hours.

Q2: Import Fees, Duties, and Taxes

We do not collect import taxes or customs duties for international orders. Any applicable taxes, VAT, duties, or customs fees are the responsibility of the recipient.

Because regulations vary by country, we recommend contacting your local customs office for more information.

Q3: Why is my card being declined?

There are several common reasons why a card payment may be declined:

• Your card is new or recently reissued and has not been activated
• Incorrect card information was entered
• The card has expired
• Your purchase exceeds your available credit limit
• The transaction was flagged as suspicious activity or potential fraud
• Your account has been closed by the bank
• A temporary technical issue occurred during payment processing

If everything appears correct, we recommend contacting your bank or card issuer directly. They may need additional verification before approving the transaction.

You may also complete your purchase using PayPal if available.

Q4: Why am I being double charged?

If you believe you were charged twice, first check your confirmation emails.

If you received multiple confirmation emails with different order numbers, it means multiple orders were successfully placed. Please contact us if you need assistance canceling one of them.

If you only received one confirmation email, the additional charge may simply be a temporary authorization hold used by your bank to verify available funds. This is not an actual second charge and is usually removed within 1–8 business days.

If you’re unsure whether the charge is temporary, please contact your bank and feel free to reach out to us at support@gritfell.com for additional support.